Shipping & Returns
We want you to love your handmade Give Guatemala goods as much as we do. Therefore, we want to make sure that the item you purchased is just perfect! Give Guatemala Canada will accept the return of unworn, undamaged or defective items that you purchased on our website for a full refund or exchange within 15 days of the product’s original purchase date. However, any merchandise marked as a sale item cannot be returned – You guessed it! All sale items are Final Sale. Oh, and the shipping cost of your order will not be refunded.
Any and all items may be returned using the shipment method of your choice, and will be shipped at your expense. Personally, we recommend using a trackable service – so you know where your package is at all times. All returns must be shipped back to our offices in Vancouver located at 101-833 West 16th Avenue. Vancouver BC, V5Z1S9. Refunds will be processed the same day, as soon as the returned products are received.
Print Return/Exchange Form Here
Delivery & Shipping
All of our beautiful products will be shipped via Canada Post from our Vancouver warehouse within two business days from receipt of your order – unless stated otherwise. We’re flexible, so please contact us with any special shipping requests!
All shipping costs are dependent on package size and weight for standard shipping within Canada, you’ll be able to see your shipping cost when you place your order.
Shipping costs for international shipping will vary depending on package size and county of destination (Delivering to Barcelona might take a bit longer that delivering to Seattle!). International orders might be subject to additional duty and tax fees – these will run at your expense.
Feel free to contact us at [email protected] if you have any questions or concerns.
Give Guatemala (Umam Fashion) reserves the right to cancel any order due to issues involving merchandise availability.